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Terms & Conditions

Important Safety Disclaimers

Not a Replacement for Official Logbooks
EZTracker Air is NOT intended to replace your official aircraft logbooks or maintenance records. You must maintain proper FAA-required documentation in accordance with 14 CFR Part 43 and Part 91. EZTracker Air is a supplemental tracking tool only.


User Responsibility for Data Accuracy
You are solely responsible for the accuracy of all data entered into EZTracker Air. All maintenance tracking, flight hours, and inspection dates must be verified against your official records. Never rely on EZTracker Air data alone for compliance decisions.

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AI AutoLog Verification Required
All AI AutoLog entries must be manually verified by you before use. AI technology may misinterpret documents or make errors. You must review, verify, and correct all AI-extracted data against your original maintenance records before relying on such information.

EZ AI Assistant Limitations
The EZ AI Assistant is an informational tool only and is NOT a replacement for consultation with experienced, certificated maintenance professionals, A&P mechanics, or IAs. Always consult with qualified aviation maintenance professionals for maintenance decisions, interpretations, and compliance matters.

Terms of Service Agreement

These Terms of Service ("Terms") govern your use of EZTracker Air, an aircraft maintenance management system provided by EZTracker Air, LLC ("Company", "we", "us", or "our"). By accessing or using EZTracker Air, you ("User", "you", or "your") agree to be bound by these Terms.

1. Acceptance of Terms
By creating an account or using EZTracker Air, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you may not use EZTracker.

2. Description of Service
EZTracker Air is a digital aircraft maintenance tracking and management tool designed to help aircraft owners and operators organize maintenance schedules, track inspections, and manage flight records. The service includes features such as:

Maintenance item tracking and scheduling
Flight record management
AI-powered document analysis (AutoLog)
AI assistant for general aviation information
Reporting and compliance tools

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3. User Responsibilities and Limitations

CRITICAL DISCLAIMER:

 

NOT AN OFFICIAL LOGBOOK: EZTracker Air is NOT intended to replace official aircraft maintenance logbooks, records, or documentation required by the Federal Aviation Administration (FAA) or other regulatory authorities. You must maintain proper official records in compliance with 14 CFR Parts 43, 91, and other applicable regulations.

 

DATA ACCURACY: You are solely responsible for the accuracy, completeness, and validity of all information entered into EZTracker Air. The Company makes no warranties about the accuracy of user-entered data or AI-generated content.

 

AI VERIFICATION REQUIRED: All AI AutoLog extractions and AI assistant responses must be independently verified by qualified personnel. AI technology may contain errors, misinterpretations, or inaccuracies that could affect aircraft safety or regulatory compliance.

 

PROFESSIONAL CONSULTATION: EZTracker Air and its AI features do not constitute professional aviation maintenance advice. Always consult with certificated A&P mechanics, Inspection Authorized (IA) personnel, or other qualified aviation maintenance professionals for maintenance decisions and regulatory compliance matters.

 

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • The Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of EZTracker Air

  • The Company makes no warranties, express or implied, regarding the accuracy, reliability, or fitness for any particular purpose of EZTracker Air

  • You assume all risks associated with the use of EZTracker Air and any decisions made based on information provided by the service

  • The Company's total liability to you shall not exceed the amount paid for your EZTracker Air subscription

 

5. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or relating to your use of EZTracker Air, your violation of these Terms, or your violation of any rights of another party.

 

6. Data Privacy and Security

We take reasonable measures to protect your data, but you acknowledge that no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for backing up your important data.

 

We may use aggregated, anonymized data for service improvement purposes.

 

We will not share your personal aircraft information with third parties without your consent, except as required by law.

 

7. Subscription and Billing

EZTracker Air operates on a subscription basis. Fees are charged in advance and are non-refundable except as required by law or as expressly stated in these Terms.

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You may cancel your subscription at any time, and the cancellation will take effect at the end of your current billing period.

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Refund Policy:

Trial Period Cancellations: If you cancel your subscription during the trial period (before the trial ends), your credit or debit card will not be charged, and you will not be billed for the subscription.

 

Post-Trial Cancellations: If you cancel after your trial period has ended and your payment method has been charged, your subscription will remain active until the end of your current billing period. Your account will then close on your subscription renewal date. No refunds will be issued for the current billing period or any prior billing periods.

 

No Partial Refunds: Subscription fees are non-refundable, and we do not provide refunds or credits for partial months of service or unused features.

 

8. Referral Program

EZTracker Air offers a referral program that allows users to earn free months of service by referring new paid subscribers to the platform.

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Program Details:

  • Earning Credits: For every 3 successful referrals that result in paid subscriptions, the referring user earns 1 free month of EZTracker Air service.

  • Application Timeline: Referral credits are applied within 5 business days after the referred user subscribes to a paid plan and maintains that subscription for 30 days.

  • Monthly Subscribers: Credits are applied as account balance credits that automatically reduce future monthly charges.

  • Annual Subscribers: Credits extend the subscription period by 30 days (1/12 of a year) per earned credit.

  • Maximum Referrals: Each user may earn credits for a maximum of 12 successful referrals (4 free months total).

  • Validation Period: If a referred user cancels their paid subscription or downgrades to a free plan within the first 30 days of their subscription, the referring user will not receive credit for that referral.
     

Program Rules and Restrictions:

  • Referral codes are unique to each user and non-transferable.

  • Self-referrals are prohibited and will not be credited.

  • Users may not create multiple accounts to abuse the referral program.

  • The Company reserves the right to investigate and invalidate any suspicious referral activity.

  • Referral credits have no cash value and cannot be transferred or redeemed for cash.

  • The Company may modify or terminate the referral program at any time with reasonable notice.

  • Any abuse or gaming of the referral system may result in account termination.
     

9. Third-Party Services and Infrastructure

EZTracker Air utilizes industry-standard, enterprise-grade third-party cloud infrastructure and data management services to store, process, and deliver application functionality. These services are selected for their robust security measures, reliability, and performance capabilities.

 

Service Availability and Limitations:

  • Our third-party service providers maintain industry-leading uptime standards, typically 99.9% or higher.

  • However, EZTracker Air, LLC has no direct control over the uptime, availability, or performance of these third-party infrastructure services.

  • In the event of a service outage, data breach, or other incident affecting third-party services, we will work cooperatively with our service providers to restore functionality and protect your data as quickly as possible.

  • We will make reasonable efforts to notify affected users of any significant service disruptions or security incidents in a timely manner.

 

Limitation of Liability for Third-Party Services: To the maximum extent permitted by law, EZTracker Air, LLC shall not be held liable for any damages, losses, or service interruptions resulting from the failure, unavailability, security breach, or malfunction of third-party infrastructure or services. This includes, but is not limited to, data loss, service downtime, unauthorized access, or any other issues arising from third-party service providers.

 

By using EZTracker Air, you acknowledge and accept that our service depends on third-party infrastructure and that such dependencies may occasionally result in service interruptions or performance issues beyond our control.

 

10. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access to EZTracker Air. We may perform maintenance, updates, or modifications that may temporarily affect service availability. We are not liable for any downtime or service interruptions, whether caused by our systems or third-party infrastructure.

 

11. Prohibited Uses

You agree not to use EZTracker Air to:

  • Violate any applicable laws or regulations

  • Interfere with the operation of the service

  • Attempt to gain unauthorized access to the system

  • Share your account credentials with unauthorized users

  • Use the service for any illegal or harmful activities

 

12. Intellectual Property

EZTracker Air and all related software, content, and materials are the intellectual property of EZTracker Air, LLC. You are granted a limited, non-exclusive, non-transferable license to use the service in accordance with these Terms.

 

13. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any other reason we deem appropriate. You may terminate your account at any time by contacting us. Upon termination, your right to use EZTracker Air ceases immediately, and we may delete your data after a reasonable period. 

EZTracker Air, LLC may terminate accounts in the course of its business and/or elect to discontinue service. In this event, EZTracker Air, LLC will notify customers no less than 30 days in advance and will refund users a pro-rated amount according when the user initially subscribed. Users will also be provided the opportunity to download a copy of the raw data they inputted into the EZTracker Air app with the exception on any images or documents uploaded. Users will also be allowed to export any and all reports associated with the user's account prior to the termination date.

 

14. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

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15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the service. Your continued use of EZTracker Air after such modifications constitutes your acceptance of the updated Terms.

 

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

 

17. Contact Information

For questions about these Terms of Service or EZTracker Air, please contact us at:

EZTracker Air, LLC

Email: contact@eztrackerair.com

Website: www.eztrackerair.com

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